Returns & Refund Policy
Thanks for shopping at Lola Peach Printables
If you are not entirely satisfied with your purchase, we’re here to help.
For PRINTED PRODUCTS – Physical items
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card or paypal account (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
RETURNING DAMAGED / DEFECTIVE ITEMS
In cases of damage or defect, please email us with a photo/ digital image of the damage or defect (along with a clear description of the problem) to our Customer Support Team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.
If the damage / defect cannot be verified via email contact, the item may be required to return to us for inspection before a determination can be made as to the state of the product.
WHO COVERS THE RETURN SHIPPING COST FOR DAMAGED ITEMS?
Lola Peach Printables will arrange returns in cases where items have arrived in damaged condition or are confirmed by a Lola Peach Printables representative to be defective. In these cases, the customer should contact us before placing a package back in transit.
For all other cases, return shipping costs are the responsibility of the customer.
FOR DIGITAL PRINTABLE ITEMS
Please read the product listing carefully before purchasing.
If you purchase a self editing PRINTABLE Template file once the sale is complete I can not offer a refund or exchange because the file is ready for download & therefore can not be returned like a physical object.
Please contact me with any questions before purchase.
ALL YOU NEED is A PC or MAC to edit your templates, please try the DEMO first before purchasing to see if you are satisfied with our templates.
If you have any questions on how to return your item to us, contact us.